Refund policy

WaggleBox (Mcever Pty Ltd) ABN: 61 684 999 344
Effective Date: 7 August 2025

1. Australian Consumer Law (ACL)

You're entitled to a replacement, repair, or refund under the ACL if your product:

  • Has a major fault

  • Is not fit for purpose

  • Does not match the product description

2. Change of Mind Returns

We do not offer refunds for change of mind unless required by law. Please choose carefully.

3. Returns Process

To request a return or refund:

  • Email returns@wagglebox.au within 14 days of delivery

  • Provide order number, issue, and photos (if applicable)

  • We’ll advise next steps and return shipping details

4. Shipping Costs

Return shipping costs are your responsibility unless the item is faulty or we sent the wrong item.

5. Refund Processing

Approved refunds are processed back to your original payment method within 5–10 business days.